Troubleshooting

Let’s get you back to the match.

Start with the simple checks below. If the issue continues, support can help with the details.

A score or match result is not what I expected

Use score correction to confirm the current set score and review the selected match rules. Win-by and score-cap settings can affect when a set ends.

I cannot find a past or active match

Match history and active-match state are stored locally on the device. Check that you are using the same device and that a new match was not started over the active one.

Sharing or restoring a purchase is not working

Check your connection, update VolleyTally, and try again. Sharing uses your device’s sharing options; purchase restoration uses the app-store account that made the purchase.

Contact support

Email info@volleytallyapp.com with your device model, operating-system version, VolleyTally version, and a short description of what happened. Do not send account passwords or payment details.